FREQUENTLY ASKED QUESTIONS

Yes, all of our items are 100% authentic. We take pride in offering only genuine items. We source directly from trusted brands and suppliers to make sure every product is authentic, so you can shop with confidence knowing every item is the real deal.

Due to the nature of our business, all sales are final and we do not accept returns or refunds. However, if you receive the wrong item or size that does not match your order confirmation, please contact us within 3 days of delivery at empxreboutique@gmail.com with your order number, clear photos of the item received, and a description of the issue.

Once approved, we’ll provide instructions for returning the incorrect item and ship out the correct one at no additional cost. Returned items must be unworn, unused, and in original condition with any tags still attached.

Orders are processed within 1–2 business days, excluding weekends and holidays. Once your order has been shipped, you’ll receive a confirmation email with tracking information. Standard U.S. delivery typically takes 2–6 business days after dispatch, with expedited shipping options available at checkout.

Shipping rates are calculated at checkout based on your selected shipping method. Please allow up to 24 hours for tracking updates after your order ships.

Please make sure your shipping address is correct before placing your order, as EMPXRE is not responsible for packages sent to incorrect or incomplete addresses. Once shipped, we are also not responsible for carrier delays, lost, stolen, or damaged packages. If you experience any shipping issues, please contact the shipping carrier directly using your tracking information.

At this time, EMPXRE does not offer international shipping.

If you receive a damaged or incorrect item, please contact our customer support team as soon as possible at empxreboutique@gmail.com with your order details and clear photos of the issue.

We understand how important your order is, and our team will work quickly to resolve the problem. Once reviewed and approved, we’ll assist you with a replacement or the appropriate next steps.

Our store is open Monday through Saturday from 10AM – 9PM, and Sunday from 11AM – 6PM.

We take authenticity very seriously. Every item goes through a careful verification process to ensure it is genuine and 100% authentic.

We source directly from trusted brands and reputable suppliers, while our team carefully inspects each item for key authenticity details such as logos, stitching, materials, tags, and packaging. We also stay updated on the latest authentication methods and brand standards to help prevent counterfeit products.

This allows us to confidently guarantee the authenticity of every item we sell.

At this time, we do not offer international shipping.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on the shipping carrier’s website to follow your order and view delivery updates.

Once an order is placed, we begin processing it quickly to ensure timely delivery. If you need to cancel or make changes to your order, please contact our customer support team as soon as possible at empxreboutique@gmail.com. We’ll do our best to accommodate your request before the order ships.

We do our best to restock popular items whenever possible. If an item you’re looking for is sold out, you can sign up for restock notifications on the product page to be alerted once it becomes available again.